GENERAL CONDITIONS OF SALE
GENERAL PROVISIONSThese general terms and conditions of sale and use (hereinafter, the "T&Cs" or the "Terms and Conditions") apply, without restriction or reserve, to any online order of products (hereinafter, the "Order"), placed with ROOMZERO (hereinafter, the "Seller"), via its website (roomzerozero.com) (hereinafter, the "Website") by consumers (hereinafter, the "Consumer Customer") or non-professionals (hereinafter, the "Non-professional Customer"). The Consumer Customer and the non-professional Customer constitute together, indifferently of their quality of consumer or non-professional, the "Customer".
These GTC shall govern the conditions under which the Seller sells its products to Customers via its Web Site, and in particular the conditions of Order, payment, delivery and management of any returns of ordered products. The Vendor invites the Customer to read them carefully and regularly. The use of the distance selling process described in the GTC is reserved for Customers who are of legal age, capable of acting on their own behalf. Each Customer acknowledges that he/she meets these conditions and indemnifies the Vendor against any claims that may be made against him/her in this respect. The placing of any Order implies full and unreserved acceptance of the prices and General Terms and Conditions in their version in effect at the time of contract formation and obligation to pay for the products ordered. These General Conditions shall prevail over the application of any other conditions. The Seller reserves the right to modify the General Conditions at any time and without notice. However, such modifications shall have no effect on Orders placed prior to their publication and only the General Terms and Conditions in their version in force at the time the Order is placed shall apply to the Order. The General Terms and Conditions are available on the Web Site at any time and shall be systematically communicated to any Customer who so requests.
PRODUCTSThe products covered by these General Terms and Conditions are those listed on the Web Site and sold and shipped directly by the Seller (hereinafter the "Products"). The Products and their essential characteristics are described on the corresponding page within the Website. It is the Customer's responsibility to take this into account before making a purchase. The Seller may modify the characteristics or the assortment of the Products on the Website, as well as their presentation or packaging, at any time. These changes do not apply to orders placed before they are put online, unless such changes are required by law. The images or photos of the Products presented on the Website are offered for information purposes only. The Seller endeavors to present the most accurate images possible of the Products and their colors. However, the Products may differ slightly from these images. The sale is subject to the availability of the Seller's stock.
PRICEThe price indicated on the page of the Product corresponds to the price in euros, all taxes included (TTC), excluding shipping costs -unless otherwise stated- and takes into account the applicable discounts in force on the day of the Order. The price indicated does not include delivery costs, which will be invoiced in addition. They will be calculated before the Order is placed and detailed, as well as the VAT, in a summary before the Order is placed. The payment requested from the Customer corresponds to the total amount of the purchase, including VAT and delivery costs. Prices may be modified at any time without affecting Orders already accepted by the Vendor. In no event shall a Customer be entitled to demand the application of discounts that are no longer in effect on the date of the Order. In the event that any pricing information on the Web Site is obviously incorrect and such error is known or, due to the obvious nature of the error, should have been known by the Customer, the Seller reserves the right to update the Order with the correct price or to cancel the Order by simple notification and without any additional costs or compensation due by the Seller other than the refund of the price paid by the Customer for the Product ordered concerned.
ORDERSOrders shall be placed by the Customer directly on the Web Site on the basis of the offers whose terms and conditions are indicated on the Web Site. The offers are valid as long as they are visible on the Website, subject to the availability of the Product as indicated. These offers, excluding promotional offers, may be modified at any time and without notice by the Seller. All promotional offers are subject to the specific duration conditions indicated on the Website. Promotional offers cannot be combined with other ongoing offers.
The placing of an Order on the Web Site is conditional upon the Customer's free registration and the completion of the online payment process. Registration is automatically generated when an Order is placed or can be completed prior to the Order. The Customer warrants and represents on his or her honour that all information provided on the Web Site, in particular during registration, is accurate and complete. The Customer undertakes to update his/her personal information on the page dedicated to such information and available on his/her account
Every registered Customer has a login and a password. These are strictly personal and confidential and shall not, under any circumstances, be communicated to third parties, under penalty of deletion of the account of the offending Customer. Each registered Customer is personally responsible for maintaining the confidentiality of his login and password. The Vendor shall not be held responsible for the usurpation of a Customer's identity. If a Customer suspects fraud at any time, he/she shall contact the Vendor as soon as possible, so that the latter can take the necessary measures and regularize the situation. Each Customer can only have one account on the Website.
In case of non-compliance with the GTC, in particular the creation of several accounts for one person or the provision of false information, the Seller reserves the right to proceed with the temporary or permanent deletion of all accounts created by the offending Customer. The deletion of an account shall result in the permanent loss of all benefits acquired on the Web Site. However, any Orders placed and invoiced on the Web Site prior to account deletion will be fulfilled under normal conditions. In the event of deletion of an account by the Seller for failure to comply with the duties and obligations set forth in the T&Cs, the offending Customer is expressly prohibited from re-registering on the Web Site, through another e-mail address or through an intermediary, without the express authorization of the Seller.
The Ordering process on the Web Site shall take place as follows:
The Customer browses the Web Site and selects Products by filling his/her shopping cart. To do so, the Customer must click on the chosen Product and on the "add to cart" icon. Adding the Product to the cart does not constitute a reservation of the Product.
When the Customer wishes to place his Order, he clicks on the shopping cart icon. The Customer can then check and modify the selected Products. In case of modification, the Customer clicks on "update basket". He can also, at this stage, add a promotional code. The Customer chooses the type of delivery according to the options available for the destination of the Order. They can also calculate the estimated delivery costs for delivery with signature by clicking on "calculate shipping costs" and entering an address.
Once the Customer has checked the composition of his or her basket and chosen a delivery method, he or she must click on "validate the order". A summary page will then open, allowing the Customer to modify the shipping method chosen and again proposing the entry of a promotional code. If the Customer benefits from such a code, he must indicate it at this stage if he has not done so previously. The Customer shall not be entitled to claim any credit or refund from the Vendor if he/she fails to enter the promotional code before proceeding with the payment of his/her Order.
The summary page shall also indicate the total price of the Order, i.e. the price of the Product plus VAT and delivery charges, which is the price that the Customer shall pay.
The Customer shall enter his/her billing details. He/she shall enter the personal data required to place the Order, namely: first name, last name, company name (optional), postal address (street number and name, postal code, city), telephone number and e-mail address. If the delivery information is different from the billing information, the Customer must indicate this. In this case, the Customer must enter: first name, last name, company name (optional), postal address (country/region, street number and name, city, postal code). It is possible to add notes to the Order.
Once the Customer has checked the summary of the Order and his or her personal data, the Customer must then read these General Terms and Conditions by clicking on the words "General Terms and Conditions" displayed in blue above the "order" icon. The Customer must read them and check the box "I have read and accept the terms and conditions".
In accordance with the provisions of Article L 221-14 paragraph 2 of the French Consumer Code, the Order summary shall clearly indicate to the Customer the payment obligation resulting from the Order validation process by the words "order with payment obligation". The Customer then clicks on "Checkout".
The merchant server will then display all accepted payment methods. The Customer may pay on the Web Site by credit card. He must then click on the credit card icons. The Customer is then directed to the secure payment server. He must enter the number, the expiration date and the visual cryptogram of his card. After receiving the authorization response, the Order is confirmed and an Order number is assigned.
An e-mail is then automatically sent to the Customer's e-mail address summarizing the contents of the Order and informing him of the Order number.
A contract of sale shall be concluded between the Customer and the Vendor at the moment when the Vendor provides written confirmation to the Customer of its acceptance of the Order and after the Vendor has received the full price. Completion of the Order implies acceptance of the General Terms and Conditions, the prices of the Products sold, and the delivery terms and deadlines indicated on the Web Site. The Vendor shall not be held responsible for any typing errors made by the Customer, nor for any consequences resulting from such errors or delays.
In accordance with the provisions of Article L 121-11 of the French Consumer Code, the Seller shall be entitled to refuse any Order for legitimate reasons.
TERMS OF PAYMENTUnless otherwise agreed, all sales are paid for in cash at the time of placing the Order. Depending on the nature or amount of the Order, Seller may require a deposit or payment in full at the time the Order is placed or upon receipt of the invoice. Payment may be made by (i) credit card, via a secure connection, in one go.
The Customer shall be charged the full amount indicated on the Order summary. The Customer warrants to the Vendor that he/she is fully authorized to use the means of payment chosen for the payment of his/her Order and that such means of payment legally provides sufficient funds to cover all costs resulting from his/her Order on the Web Site. The Seller shall not be held liable for any fraudulent use of the payment method used.
The online payment method for Orders is carried out by means of a secure process in partnership with LCL. In order to guarantee the highest possible level of security for its clients, all banking information entered on the Web site is automatically encrypted when it is entered. The Customer shall not be charged any additional costs beyond those incurred by the Vendor for the use of a payment method. An invoice shall be drawn up by the Seller on the basis of the data provided by the Customer. It shall be sent in electronic form to the address communicated during the Customer's registration.
DELIVERYThe ordered Products are delivered against signature, to the address given by the Customer exclusively in the following geographical areas:
Metropolitan France including Corsica (excluding DOM-TOM)
The delivery charges applied to the Order depend on the transport costs specific to each delivery. Delivery is constituted by the transfer to the Customer of physical possession or control of the Product. Except in special cases or when one or more Products are unavailable, the Products ordered shall be delivered at once. The Seller undertakes to make every effort to deliver the Products ordered by the Customer as soon as possible. These may vary depending on the Customer's geographical area, the delivery method chosen or the Product ordered.
In case of overtaking of the deadline of delivery of thirty (30) days, for any other cause than the force majeure or the fact of the Customer, the sale can be cancelled at the written request of the Customer in the conditions foreseen in the articles L. 216-6, L. 216-7 and L. 241-4 of the Code of the consumption. The sums paid by the Customer will then be restored to him at the latest in the fourteen (14) days following the date of denunciation of the contract, to the exclusion of any compensation or retention. In the event that delivery is impossible due to an error in the address indicated by the Customer, the Seller shall contact the Customer as soon as possible to obtain a new delivery address. Any additional delivery costs shall be borne by the Customer.
Moreover, the Seller cannot be held responsible for reasons related to the exceeding of delivery deadlines:
during periods of high demand, such as the holiday season
during periods when the supplier is closed (Christmas vacations, Easter vacations and August)
for delays caused by reasons of force majeure as defined in Article 15 of the GTC
TRANSFER OF RISK AND OWNERSHIPThe Seller retains ownership of the Products sold until full payment of the price by the Customer, regardless of the date of delivery of said Products. The Seller may therefore repossess the Products in the event of non-payment.
The transfer of risks occurs at the moment when the Customer takes physical possession of the Products, i.e., at the delivery or at the time of the withdrawal when the Customer chose a withdrawal within the store of the Salesman.
CONSUMER'S RIGHT OF WITHDRAWALIn accordance with the provisions of the Consumer Code, the Customer has a period of fourteen (14) days from the day following the day of receipt of the Product to exercise his right of withdrawal from the Seller, without having to justify his decision. The right of withdrawal does not apply to contracts mentioned in article L 221-28 of the French Consumer Code. If the Products of the same Order are delivered in several instalments, the withdrawal period shall run from the date of receipt of the last Product ordered.
To exercise this right of withdrawal, the Customer must send a declaration in accordance with the model in the Appendix, to the following e-mail address: email@example.com , indicating in the subject line: "Withdrawal request - Order #YourOrderNumber".
The Products must be returned in their original packaging and in perfect condition within fourteen (14) days from the date on which the Seller made known its decision to withdraw. In accordance with the provisions of Article L 221-23 of the French Consumer Code, the Customer may be held liable in the event of depreciation of the Products resulting from handling other than that necessary to establish the nature, characteristics and proper functioning of these Products. Damaged, soiled, incomplete or unfit for sale Products shall not be taken back by the Seller.
If the Customer fails to return the Products within fourteen (14) days of communicating his or her decision to cancel the Order, the Order shall be deemed final and no refund shall be made, except in the cases provided for in these GTC. In the event of a valid exercise of the right of withdrawal, the Seller shall refund the entirety of the Order (including delivery costs), with the cost of returning the goods being borne by the Customer.
To find out how to return the Products ordered, the Customer is invited to contact the Seller's after-sales service. The Customer shall be reimbursed for the totality of the fees paid for the placing of the Order within fourteen (14) days following the collection of the returned Product(s) or the provision of proof of shipment of the Product by the Customer. The refund will be made by the same means of payment as the one used for the purchase. The proof of the effective exercise of the right of withdrawal is the responsibility of the Customer.
LEGAL GUARANTEESAll Products sold on the Website are covered, by right, without additional payment and independently of the right of withdrawal, by (i) the legal warranty of two (2) years against defects of conformity in accordance with the provisions of Articles L 217-3 et seq. of the French Consumer Code and (ii) the legal warranty against hidden defects in accordance with the provisions of Articles 1641 et seq. -
(i) Legal warranty of conformity
It is reminded that, within the framework of the legal guarantee of conformity and in case of delivery of a non-conforming Product, the Consumer Customer :
has a period of two (2) years from the delivery of the Product to act against the Seller
may choose between repairing or replacing the Product ordered, subject to the cost conditions set forth in Article L. 217-12 of the French Consumer Code
is exempted from proving the existence of the Product's lack of conformity for twelve (12) months following the delivery of the Product for second-hand goods and for twenty-four (24) months for new goods.
The legal guarantee of conformity (article L.217-3 and following of the Consumer Code) applies
independently of the commercial warranty that may cover the Product.
(ii) Warranty against hidden defects
It is reminded that according to the provisions of articles 1641 and following of the Civil Code, when the Product presents a hidden defect at the time of its purchase, the Customer can choose between the resolution of the sale or a reduction of the sale price in accordance with article 1644 of the Civil Code. To this end, the Customer may return the Product and obtain reimbursement of the price from the Seller within two (2) years of the discovery of the defect. In the event of a hidden defect in the Product, the Customer is invited to contact the Seller's after-sales service in order to obtain the return of said Product for examination by the Seller. If the hidden defect is proven, the Customer may obtain a refund of the purchase price of the Product, or a refund of part of the price if the Customer wishes to keep the Product, in which case the Seller will return the Product to the Customer at its expense.
The warranty against hidden defects (articles 1641 and 1649 of the Civil Code) applies independently of the commercial warranty that may cover the Product.
iii. Refund and liability
Refunds for Products found to be non-conforming or defective shall be made as soon as possible and at the latest within fourteen (14) days of the Seller's finding of the non-conformity or hidden defect. The refund will be made by the same means of payment as the one used for the purchase.
The Seller shall not be liable in case of misuse, negligence or lack of maintenance by the Customer, nor in case of normal wear and tear of the Product, accident or force majeure in accordance with Article 15 of the GTC.
Full text of the relevant articles of the Consumer Code and the Civil Code
Article L. 217-3 of the French Consumer Code, paragraphs 1 and 2: "The seller delivers goods that comply with the contract and the criteria set forth in Article L. 217-5.
He is liable for defects in conformity existing at the time of delivery of the goods within the meaning of Article L. 216-1, which appear within two years from the date of delivery".
Article L 217-4 of the Consumer Code: "The good is in conformity with the contract if it meets, if applicable, the following criteria:
1° It corresponds to the description, type, quantity and quality, in particular with regard to functionality, compatibility, interoperability, or any other characteristic provided for in the contract
2° It is fit for any special purpose intended by the consumer, made known to the seller at the latest at the time of the conclusion of the contract and accepted by the latter
3° It is delivered with all the accessories and installation instructions to be provided in accordance with the contract
4° It is updated in accordance with the contract. Article L 217-5 of the Consumer Code: "I.- In addition to the criteria of conformity to the contract, the good is in conformity if it meets the following criteria:
1° It is fit for the purpose usually expected of a good of the same type, taking into account, where applicable, any provisions of European Union law and national law as well as all technical standards or, in the absence of such technical standards, specific codes of conduct applicable to the sector concerned
2° Where applicable, it has the qualities that the seller has presented to the consumer in the form of a sample or model, before the conclusion of the contract
3° Where applicable, the digital elements it contains are provided in the most recent version available at the time the contract is concluded, unless the parties agree otherwise
4° Where applicable, it is delivered with all the accessories, including packaging, and installation instructions that the consumer can legitimately expect
5° Where applicable, it is supplied with the updates that the consumer can legitimately expect, in accordance with the provisions of Article L. 217-19
6. it corresponds to the quantity, quality and other characteristics, including durability, functionality, compatibility and safety, that the consumer can legitimately expect for goods of the same type, taking into account the nature of the good as well as public statements made by the seller, by any person upstream in the chain of transactions, or by a person acting on their behalf, including in advertising or on the label.
II - However, the seller is not bound by any public statements mentioned in the preceding paragraph if he demonstrates: 1° That he did not know them and was not legitimately able to know them
(2) that, at the time the contract was entered into, the public statements had been corrected in a manner comparable to the original statements, or
(3) that the public statements could not have influenced the decision to purchase.
III - The consumer may not contest the conformity by invoking a defect relating to one or more particular characteristics of the goods, of which he was specifically informed that they
deviated from the criteria of conformity set out in this article, a deviation to which he expressly and separately consented at the time of the conclusion of the contract.
Article L 217-7 of the French Consumer Code, paragraphs 1 and 2: "Defects of conformity that appear within twenty-four months of delivery of the goods, including goods with digital elements, are, unless proven otherwise, presumed to have existed at the time of delivery, unless this presumption is incompatible with the nature of the goods or of the defect claimed.
For used goods, this period is set at twelve months.
Article L 217-8 of the French Consumer Code: "In the event of a lack of conformity, the consumer has the right to have the goods repaired or replaced or, failing that, to have the price reduced or the contract rescinded, in accordance with the conditions set out in this sub-section.
The consumer also has the right to suspend payment of all or part of the price or the remittance of the benefit provided for in the contract until the seller has fulfilled his obligations under this chapter, in accordance with Articles 1219 and 1220 of the Civil Code. The provisions of this chapter are without prejudice to the award of damages.
Article L 217-12 of the Consumer Code: "The seller may not proceed according to the choice made by the consumer if the requested compliance is impossible or entails disproportionate costs with regard to, in particular:
1° The value that the good would have in the absence of lack of conformity
2° the importance of the lack of conformity, and
3° the possibility of choosing
the other option without major inconvenience to the consumer.
The seller may refuse to bring the goods into conformity if this is impossible or would entail disproportionate costs, particularly with regard to 1° and 2°.
When these conditions are not respected, the consumer can, after formal notice, pursue the forced execution in kind of the solution initially requested, in accordance with articles 1221 and following of the civil code.
Any refusal by the seller to proceed according to the consumer's choice or to bring the goods into conformity shall be justified in writing or on a durable medium.
Article L 217-13 of the Consumer Code: "Any good repaired under the legal guarantee of conformity benefits from an extension of this guarantee of six months.
If the consumer chooses to have the goods repaired but the seller does not do so, the replacement of the goods to bring them into conformity shall give rise, for the benefit of the consumer, to a new period of legal warranty of conformity for the replaced goods. This provision applies from the day the replacement goods are delivered to the consumer.
Article 1641 of the Civil Code: "The seller is bound by the warranty for latent defects in the thing sold which render it unfit for the purpose for which it was intended, or which so diminish that purpose that the buyer would not have acquired it, or would have given only a lesser price for it, if he had known of them.
Article 1644 of the Civil Code: "In the case of articles 1641 and 1643, the buyer has the choice of returning the thing and having the price returned, or keeping the thing and having part of the price returned".
Article 1648 paragraph 1 of the Civil Code: "The action resulting from redhibitory defects must be brought by the buyer within two years of the discovery of the defect".
CLAIMFor all Sales Orders placed through the Web Site, the client has the right to make a claim within fourteen (14) days of the Products being delivered. It is the Client's responsibility to verify the apparent condition of the Products upon receipt. If no reservations are expressly made at the time of delivery, the Products are deemed to be in conformity with the Order.
In order to exercise his/her right of complaint, the Customer must send the Seller a statement in which he/she expresses his/her reservations and complaints, together with the relevant supporting documents (delivery slip countersigned by the carrier, photographs, etc.) via the e-mail address firstname.lastname@example.org .
If these formalities are not respected, the Products shall be deemed to be in conformity, free of any apparent defect and no claim shall be validly accepted by the Seller. The Company will repair, replace or reimburse, as soon as possible and at its own expense, the delivered Products whose conformity defects or apparent defects have been duly proven by the Customer, under the conditions provided for in Articles L. 217-3 et seq. of the French Consumer Code and those provided for in these GTC, subject to the material possibility of repairing the Product or its availability in stock.
PERSONAL DATAIn accordance with Law 78-17 of January 6, 1978, as amended by Law No. 2018-493 of June 20, 2018, the personal data requested from the Customer is strictly necessary for the processing of the Customer's Order and the preparation of invoices. The personal data provided by the Customer will be collected, processed and stored in accordance with the provisions of the said law. This data may be communicated to the Vendor's partners in charge of fulfilling the Orders. In accordance with the French Data Protection Act of January 6, 1978, as reinforced and completed by the General Data Protection Regulation (RGPD), which came into force on May 25, 2018, the Customer has the right to access, rectify, oppose, limit, delete and port all of his/her personal data at any time by sending an e-mail, with proof of identity, to the following address: email@example.com, indicating in the subject line of the e-mail: "Personal data - last name first name".
In the event of a dispute relating to the processing of data, the Customer has the right to file a complaint with a supervisory authority.
CANCELLATIONIn the event that the Customer fails to comply with any of its obligations, the Seller shall be entitled to terminate the Order in question, in whole or in part, without notice. The Seller shall inform the Customer as soon as possible.
LIABILITYThe Vendor shall not be held liable for the temporary or permanent unavailability of the Web Site and, although the Vendor shall do everything in its power to ensure that the service is always available, it may be interrupted at any time. In addition, the Seller reserves the right, by voluntary action, to make the Site unavailable in order to perform any updating, improvement or maintenance operation. Subject to the provisions relating to defective products, the liability of the Seller is exclusively limited to the compensation of direct physical and material damages for which the proof of the existence and the causal link is provided by the Customer. The Seller shall not be liable for any loss of profit, loss of business, business interruption or loss of business opportunity if the Customer uses the Products ordered for commercial, professional or resale purposes. In any event, the Products purchased must be installed and used in strict accordance with the Product's user manual. The Seller shall not be liable for any claim resulting from improper use or installation of the Product.
FORCE MAJEUREAccording to the provisions of Article 1218 of the Civil Code, force majeure occurs when an event beyond the control of the debtor, which could not reasonably be foreseen at the time of the conclusion of the contract and the effects of which cannot be avoided by appropriate measures, prevents the debtor from fulfilling its obligation. Such events include, but are not limited to, war, riots, insurrection, civil unrest, pandemics, strikes of any kind and problems with the supply of the Seller. Seller shall not be liable for any failure or delay in performance of the Order if such failure or delay is due to force majeure.
Seller shall notify Customer within seven (7) days of the occurrence of such event. Seller's obligations shall be suspended for the duration of the force majeure event. If the event continues for a period in excess of thirty (30) days, either the Customer or the Seller shall have the right to terminate the contract with immediate effect by notifying the other party in writing. In such event, Seller shall refund all amounts paid by Customer for the terminated Order.
INTELLECTUAL PROPERTYThe brand name, logo and graphic design of this Web Site are trademarks registered with the INPI and are intellectual works protected by copyright, the ownership of which belongs exclusively to the Seller. Any dissemination, exploitation, representation, reproduction, whether partial or complete without the express authorization of the Seller is strictly prohibited and will expose the offender to civil and criminal proceedings.
The Seller is the owner of all property rights attached to the Website and to the elements that make it up and has the required licenses. He holds all intellectual property rights and derivative rights attached to the concepts and editorial content used and/or distributed on the Website. In general, no provision of these GTC may be interpreted as conferring on the Customer, expressly or implicitly, any right whatsoever (under the terms of a license or by any other means) on the names, trademarks, acronyms, logos and other distinctive signs of the Seller, with the exception of the rights held by the Seller's suppliers and possible partners on the visuals of their Products, on their trademarks and logos presented on the Site. In addition, the Seller shall retain all intellectual property rights to the photographs, presentations, drawings and models produced for the purpose of supplying the Products to the Customer. The Customer shall therefore refrain from reproducing or exploiting these elements without the express, written and prior authorization of the Seller, which may be conditional on a financial consideration.
CONTACTFor any information concerning the Sales Order, the Customer may contact the Salesman by e-mail at firstname.lastname@example.org.
MEDIATIONIn the event of a dispute, the Customer has, aś a consumer, the possibilitý before any legal action, to resort to a conventional mediation procedure or to any other alternative dispute resolution method under the conditions of article L.211-3 of the Consumer Code.
In accordance with Article 14 of Regulation No. 524/2013 of the European Parliament, the European Commission provides consumers with an online dispute resolution platform, accessible via the following link
http://ec.europa.eu/consumers/odr/, in order to enable contractual disputes relating to online purchases and services to be settled out of court.
It is reminded for all practical purposes that recourse to mediation is only possible if the complaint has not already been examined by a judge or another mediator and has already been the subject of an appeal to the Seller's after-sales service.
LANGUAGE - APPLICABLE LAWThe present GTC are written in French. In the event that they are translated into one or more foreign languages, only the French text shall be deemed authentic in the event of a dispute. The General Terms and Conditions and the operations resulting from them are governed by and subject to French law. If any attempt at mediation fails, all disputes arising out of or in connection with the contract shall be judged in accordance with French law and submitted to the jurisdiction of the Seller's registered office.
DISCLOSURESThe Customer acknowledges that he/she has been informed of the information and details provided for in Articles L.111-1 to L.111-7 of the French Consumer Code, and in particular
the essential characteristics of the Product
the price of the Products
the date or deadline by which the Company undertakes to supply the Sales Order
information concerning the identity of the Company (postal, telephone and electronic address)
information on the legal and contractual guarantees and their implementation procedures
information on the availability of spare parts
the possibility of resorting to conventional mediation in the event of a dispute
information on the right of withdrawal (time limit, methods of exercise).