GENERAL PROVISIONS
These general terms and conditions of sale and use (hereinafter, the "Terms and Conditions" or the "General Terms") apply, without restriction or reservation, to any online order for products (hereinafter, the "Order") placed with ROOMZEROZERO (hereinafter, the "Seller"), via its website (roomzerozero.com) (hereinafter, the "Website") by consumers (hereinafter, the "Consumer Client") or non-professionals (hereinafter, the "Non-professional Client"). The Consumer Client and the Non-professional Client together constitute, regardless of their status as consumer or non-professional, the "Client".These General Terms and Conditions of Sale (GTC) govern the conditions under which the Seller sells its products to Customers via its Website, including the terms of ordering, payment, delivery, and handling of any returns of ordered products. The Seller encourages Customers to read them carefully and regularly. The use of the distance selling process described in these GTC is reserved for Customers of legal age, with full legal capacity, acting on their own behalf. Each Customer acknowledges meeting these conditions and indemnifies the Seller against any claims that may be made in this regard. Placing an Order constitutes full and unreserved acceptance of the prices and the GTC in their version in effect at the time the contract is formed and an obligation to pay for the products ordered. These GTC take precedence over the application of all other conditions. The Seller reserves the right to modify the GTC at any time and without prior notice. However, such modifications will not affect Orders placed before their publication, and only the GTC in their version in effect at the time the Order is placed will apply to the Order. The General Terms and Conditions are accessible at any time on the Website and are systematically communicated to the Customer who requests them.
PRODUCTS
The products covered by these Terms and Conditions are those listed on the Website and sold and shipped directly by the Seller (hereinafter the "Products"). The Products and their essential characteristics are described on their respective pages on the Website. It is the Customer's responsibility to review this information before purchasing. The Seller may modify the characteristics or range of Products on the Website, as well as their presentation or packaging, at any time. These modifications do not apply to orders placed before they are published online, unless such changes are required by law. The images or photos of the Products displayed on the Website are for illustrative purposes only. The Seller strives to present the most accurate images possible of the Products and their colors. However, the Products may differ slightly from these images. Sales are subject to the Seller's available stock.PRICE
The price shown on the Product page is the price in euros, inclusive of all taxes (VAT), excluding shipping costs—unless otherwise stated—and takes into account any applicable discounts in effect on the day of the Order. The price shown does not include delivery charges, which will be billed separately. These charges will be calculated before the Order is placed and detailed, along with VAT, in a summary before the Order is finalized. The payment requested from the Customer corresponds to the total amount of the purchase, including VAT and delivery charges. Prices may be changed at any time without affecting Orders already accepted by the Seller. Under no circumstances may a Customer demand the application of discounts that are no longer valid on the day of the Order. In the event that information on the price mentioned on the Website is manifestly incorrect and this error is known or, due to the obvious nature of the error, should have been known by the Customer, the Seller reserves the right to update the Order with the correct price or to cancel the Order by simple notification and without additional costs or compensation due from the Seller other than the refund of the price paid by the Customer for the Product ordered in question.ORDERS
Orders are placed by the Customer directly on the Website based on the offers whose terms and conditions are indicated on said Website. Offers are valid as long as they are visible on the Website, subject to product availability as indicated. These offers, excluding promotional offers, may be modified at any time and without notice by the Seller. All promotional offers are subject to the specific duration conditions indicated on the Website. Promotional offers cannot be combined with other current offers.Placing an order on the Website is conditional upon the Customer's free registration and completion of the online payment process. Registration is automatically generated when an order is placed or can be completed before placing the order. The Customer guarantees and declares on their honor that all information provided on the Website, particularly during registration, is accurate and truthful. They agree to update their personal information via the dedicated page available in their account.
Every registered Customer has a username and password. These are strictly personal and confidential and must not, under any circumstances, be disclosed to third parties, under penalty of account deletion. Each registered Customer is personally responsible for maintaining the confidentiality of their username and password. The Seller will under no circumstances be held liable for the identity theft of a Customer. If a Customer suspects fraud at any time, they must contact the Seller as soon as possible so that the Seller can take the necessary steps to rectify the situation. Each Customer may only hold one account on the Website.
In the event of non-compliance with the Terms and Conditions, including the creation of multiple accounts for a single person or the provision of false information, the Seller reserves the right to temporarily or permanently delete all accounts created by the offending Customer. Account deletion results in the permanent loss of all benefits acquired on the Website. However, any Order placed and invoiced on the Website before the account deletion will be processed under normal conditions. If an account is deleted by the Seller for breach of the duties and obligations set forth in the Terms and Conditions, the offending Customer is strictly prohibited from re-registering on the Website, whether through another email address or via an intermediary, without the Seller's express authorization.
The ordering process on the website unfolds as follows:
The Customer browses the Website and selects Products by adding them to their shopping cart. To do this, the Customer must click on the chosen Product and then on the "add to cart" icon. Adding the Product to the cart does not constitute a reservation of the Product.
When the Customer wishes to place an Order, they click on the shopping cart icon. The Customer can then review and modify the selected Products. If changes are needed, the Customer clicks on "update cart". They can also add a promotional code at this stage. The Customer chooses the desired delivery method from the available options based on the Order's destination. They can also calculate an estimated delivery cost for delivery requiring a signature by clicking on "calculate shipping costs" and entering an address.
Once the Customer has reviewed the contents of their shopping cart and selected a delivery method, they must click on "confirm order." A summary page will then open, allowing them to modify the chosen shipping method and providing another opportunity to enter a promotional code. If the Customer has such a code, they must enter it at this stage if they have not already done so. The Customer will not be entitled to any credit or refund from the Seller if they failed to enter the promotional code before proceeding with payment for their Order.
The summary page also indicates the total price of the Order, i.e. the price of the Product plus VAT and delivery charges, this is the price that the Customer will have to pay.
The Customer must provide their billing details. They enter the personal data necessary to process the Order, namely: first name, last name, company name (optional), postal address (street number and name, postal code, city), telephone number, and email address. If the delivery information differs from the billing information, the Customer must indicate this. In this case, they must enter: first name, last name, company name (optional), postal address (country/region, street number and name, city, postal code). It is possible to add notes to the Order.
After verifying the order summary and their personal data, the Customer must then read these Terms and Conditions by clicking on the words "Terms and Conditions" displayed in blue above the "Order" icon. The Customer must read them and check the box "I have read and agree to the Terms and Conditions".
In accordance with the provisions of Article L 221-14, paragraph 2 of the French Consumer Code, the order summary clearly indicates to the customer the obligation to pay resulting from the order validation process by the mention "order with obligation to pay". The customer then clicks on "Place Order".
The merchant's server then displays all accepted payment methods. The customer can pay on the website by credit card. They must then click on the credit card icons. The customer is then redirected to the secure payment server. They must enter the card number, expiry date, and security code. After receiving the authorization response, their order is confirmed and an order number is assigned.
An email is then automatically sent to the Customer's email address to summarize the contents of their Order and provide them with their Order number.
A sales contract is concluded between the Customer and the Seller when the Seller provides the Customer with written confirmation of acceptance of the Order and after the Seller has received full payment. Finalizing the Order implies acceptance of the General Terms and Conditions, the prices of the Products sold, and the delivery terms and times indicated on the Website. The Seller shall not be held liable for errors in the information entered by the Customer, nor for any resulting delays or delivery errors.
In accordance with the provisions of Article L 121-11 of the Consumer Code, the Seller shall be entitled to refuse any Order for legitimate reasons
PAYMENT TERMS
Unless otherwise stipulated, all sales are payable in full at the time the order is placed. Depending on the nature or amount of the order, the seller reserves the right to require a deposit or full payment at the time the order is placed or upon receipt of the invoice. Payment may be made by (i) credit card, via a secure connection, in a single transaction.The Customer is charged the full amount shown on the Order summary. The Customer warrants to the Seller that they are fully authorized to use the chosen payment method for their Order and that this payment method legally provides access to sufficient funds to cover all costs resulting from their Order on the Website. The Seller shall not be held liable for any fraudulent use of the payment method used.
Online payment for Orders is processed securely in partnership with LCL. To guarantee the highest level of security for its Customers, bank details entered on the Website are automatically encrypted. No additional fees exceeding the costs incurred by the Seller for using a payment method will be charged to the Customer. An invoice is issued by the Seller based on the data provided by the Customer. It is sent electronically to the email address provided during the Customer's registration.
DELIVERY
The ordered Products are delivered against signature, to the address provided by the Customer exclusively within the following geographical areas:Metropolitan France including Corsica (excluding overseas territories)
European Union
Swiss
The delivery charges applied to the Order depend on the specific transport costs for each delivery. Delivery is defined as the transfer of physical possession or control of the Product to the Customer. Unless otherwise specified or in the event of unavailability of one or more Products, the ordered Products will be delivered in a single shipment. The Seller undertakes to make every effort, both in terms of resources and personnel, to deliver the Products ordered by the Customer as quickly as possible. Delivery times may vary depending on the Customer's geographical location, the chosen delivery method, and the Product ordered.
If the delivery deadline is exceeded by ninety (90) days, for any reason other than force majeure or the Client's own actions, the sale may be cancelled at the Client's written request under the conditions stipulated in Articles L. 216-6, L. 216-7, and L. 241-4 of the French Consumer Code. The sums paid by the Client will then be refunded no later than fourteen (14) days following the date of cancellation, without any compensation or deductions. If delivery is impossible due to an error in the address provided by the Client, the Seller will contact the Client as soon as possible to obtain a new delivery address. Any additional delivery costs will be borne by the Client.
Furthermore, the Seller cannot be held liable for reasons related to exceeding delivery deadlines:
during periods of high demand, such as the end-of-year holiday season
during supplier closure periods (Christmas holidays, Easter holidays and August)
for delays caused by force majeure as defined in Article 15 of the General Terms and Conditions
TRANSFER OF RISK AND OWNERSHIP
The Seller retains ownership of the Products sold until full payment of the price by the Customer, regardless of the delivery date of said products. Therefore, the Seller may repossess said Products in the event of non-payment.The transfer of risk occurs when the Customer takes physical possession of the Products, i.e., upon delivery or upon collection when the Customer has chosen collection within the Seller's store.
CONSUMER'S RIGHT OF WITHDRAWAL
In accordance with the provisions of the Consumer Code, the Customer has a period of fourteen (14) days from the day after receipt of the Product to exercise their right of withdrawal with the Seller, without having to justify their decision. The right of withdrawal does not apply to the contracts mentioned in Article L 221-28 of the Consumer Code. If the Products of the same Order are delivered in several installments, the withdrawal period begins upon receipt of the last Product ordered.To exercise this right of withdrawal, the Customer must send a declaration in accordance with the model in the Annex, to the following email address: contact@roomzerozero.com , indicating in the subject: "Request for withdrawal - Order #YourOrderNumber".
Products must be returned in their original packaging and in new (unused) condition within fourteen (14) days from the date on which the Seller notified the Customer of their decision to withdraw from the contract. In accordance with the provisions of Article L 221-23 of the French Consumer Code, the Customer may be held liable for any diminished value of the Products resulting from handling other than what is necessary to establish the nature, characteristics, and proper functioning of the Products. Damaged, soiled, incomplete, or unsaleable Products will not be accepted by the Seller.
If the Customer fails to return the Products within fourteen (14) days of notifying the Seller of their decision to withdraw, the Order will be considered final and no refund will be issued, except as provided in these Terms and Conditions. In the event of a valid exercise of the right of withdrawal, the Seller will refund the entire Order (including delivery charges), with return shipping costs remaining the responsibility of the Customer.
To learn about the return procedures for ordered Products, the Customer is invited to contact the Seller's after-sales service. The Customer will be reimbursed for all costs paid for the Order within fourteen (14) days of receipt of the returned Product(s) or upon the Customer providing proof of shipment. The refund will be issued via the same payment method used for the purchase. The burden of proof for exercising the right of withdrawal rests with the Customer.
LEGAL GUARANTEES
All Products sold on the Website are covered, by operation of law, without additional payment and independently of the right of withdrawal, by (i) the two (2) year legal guarantee against defects of conformity in accordance with the provisions of Articles L 217-3 et seq. of the Consumer Code and by (ii) the legal guarantee against hidden defects in accordance with the provisions of Articles 1641 et seq. of the Civil Code.(i) Legal guarantee of conformity
It is reminded that, within the framework of the legal guarantee of conformity and in the event of delivery of a non-conforming Product, the Consumer Client:
benefits from a period of two (2) years from the delivery of the Product to take action against the Seller
may choose between repair or replacement of the ordered Product, subject to the cost conditions stipulated in Article L. 217-12 of the Consumer Code
is exempt from providing proof of the existence of the Product's non-conformity for twelve (12) months following delivery of the Product for second-hand goods and for twenty-four (24) months for new goods.
The legal guarantee of conformity (Article L.217-3 et seq. of the Consumer Code) applies
regardless of any commercial warranty that may cover the Product.
(ii) Warranty against hidden defects
It is reminded that, according to the provisions of Articles 1641 et seq. of the French Civil Code, when a Product has a hidden defect at the time of purchase, the Customer may choose between rescinding the sale or obtaining a reduction in the sale price, in accordance with Article 1644 of the French Civil Code. To this end, the Customer may return the Product and obtain a refund from the Seller within two (2) years of discovering the defect. In the event of a hidden defect in the Product, the Customer is advised to contact the Seller's after-sales service to request that the Product be returned for examination by the Seller. If the hidden defect is confirmed, the Customer may obtain a refund of the purchase price of the Product, or a partial refund if the Customer wishes to keep the Product. In this case, the Seller will return the Product to the Customer at their own expense.
The warranty against hidden defects (articles 1641 and 1649 of the Civil Code) applies independently of any commercial warranty that may cover the Product.
iii. Reimbursement and liability
Refunds for Products deemed non-compliant or defective will be processed as quickly as possible and no later than fourteen (14) days following the Seller's confirmation of the non-compliance or hidden defect. The refund will be issued via the same payment method used for the purchase.
The Seller shall not be liable in the event of misuse, negligence or lack of maintenance by the Customer, nor in the event of normal wear and tear of the Product, accident or force majeure in accordance with Article 15 of the General Terms and Conditions.
Full text of the relevant articles of the Consumer Code and the Civil Code
Article L 217-3 of the Consumer Code, paragraphs 1 and 2: "The seller shall deliver goods which conform to the contract and to the criteria set out in Article L. 217-5.
He is liable for any lack of conformity existing at the time of delivery of the goods within the meaning of Article L. 216-1, which appears within two years of that delivery.
Article L 217-4 of the Consumer Code: "The goods conform to the contract if they meet, in particular, where applicable, the following criteria:
1° It corresponds to the description, type, quantity and quality, particularly with regard to functionality, compatibility, interoperability, or any other characteristic stipulated in the contract
2° It is suitable for any special purpose sought by the consumer, which the consumer made known to the seller no later than at the time of conclusion of the contract and which the latter accepted
3. It is delivered with all accessories and installation instructions, as stipulated in the contract.
4. It is updated in accordance with the contract. Article L 217-5 of the Consumer Code: "I.- In addition to the criteria for conformity to the contract, the goods are compliant if they meet the following criteria:
1. It is fit for the purpose for which goods of the same type are normally used, taking into account, where applicable, all provisions of European Union and national law as well as all technical standards or, in the absence of such technical standards, the specific codes of conduct applicable to the sector concerned.
2. Where applicable, it possesses the qualities that the seller presented to the consumer in the form of a sample or model, before the conclusion of the contract
3. Where applicable, the digital elements it contains shall be provided in the most recent version available at the time of conclusion of the contract, unless the parties agree otherwise
4. Where applicable, it is delivered with all accessories, including packaging, and installation instructions that the consumer can legitimately expect
5° Where applicable, it is provided with the updates that the consumer can legitimately expect, in accordance with the provisions of Article L. 217-19
6° It corresponds to the quantity, quality and other characteristics, including in terms of durability, functionality, compatibility and safety, that the consumer can legitimately expect from goods of the same type, having regard to the nature of the goods as well as to the public statements made by the seller, by any person upstream in the chain of transactions, or by a person acting on their behalf, including in advertising or on labelling.
II. However, the seller is not bound by all the public statements mentioned in the preceding paragraph if he demonstrates: 1° That he did not know them and was not legitimately in a position to know them
2° That at the time the contract was concluded, the public statements had been rectified under conditions comparable to the initial statements or
3° That the public statements could not have had any influence on the purchase decision.
III.- The consumer may not contest conformity by invoking a defect concerning one or more specific characteristics of the goods, of which he or she has been specifically informed that they
deviated from the conformity criteria set out in this article, a deviation to which he expressly and separately consented when concluding the contract.
Article L 217-7 of the Consumer Code, paragraphs 1 and 2: "Conformity defects which appear within twenty-four months of delivery of the goods, including goods containing digital elements, are, unless proven otherwise, presumed to have existed at the time of delivery, unless this presumption is incompatible with the nature of the goods or the alleged defect.
For second-hand goods, this period is set at twelve months.
Article L 217-8 of the Consumer Code: "In the event of a lack of conformity, the consumer has the right to bring the goods into conformity by repair or replacement or, failing that, to a reduction in price or to the termination of the contract, under the conditions set out in this subsection.
The consumer also has the right to suspend payment of all or part of the price or the delivery of the benefit provided for in the contract until the seller has fulfilled the obligations incumbent upon him under this chapter, in accordance with the conditions of Articles 1219 and 1220 of the Civil Code. The provisions of this chapter are without prejudice to the award of damages.
Article L 217-12 of the Consumer Code: "The seller may refuse to comply with the consumer's choice if the requested compliance is impossible or entails disproportionate costs, particularly in light of:
1° The value that the property would have in the absence of a lack of conformity
2° The importance of the lack of conformity and
3° The possible option to opt for
the other choice without major drawbacks for the consumer.
The seller may refuse to bring the goods into compliance if this is impossible or entails disproportionate costs, particularly with regard to points 1 and 2.
When these conditions are not met, the consumer may, after formal notice, pursue specific performance of the initially requested solution, in accordance with Articles 1221 et seq. of the Civil Code.
Any refusal by the seller to proceed according to the consumer's choice or to bring the goods into conformity must be justified in writing or on a durable medium.
Article L 217-13 of the Consumer Code: "Any goods repaired under the legal guarantee of conformity benefit from an extension of this guarantee of six months.
If the consumer chooses repair but the seller fails to carry it out, bringing the product into conformity by replacing it starts a new period of legal guarantee of conformity for the consumer, applicable to the replaced product. This provision applies from the day the replacement product is delivered to the consumer.
Article 1641 of the Civil Code: "The seller is bound by the warranty against hidden defects in the thing sold which render it unfit for the use for which it is intended, or which diminish this use to such an extent that the buyer would not have acquired it, or would have given only a lower price, if he had known of them."
Article 1644 of the Civil Code: "In the case of articles 1641 and 1643, the buyer has the choice of returning the thing and having the price refunded, or keeping the thing and having part of the price refunded."
Article 1648 paragraph 1 of the Civil Code: "The action resulting from latent defects must be brought by the purchaser within two years from the discovery of the defect."
CLAIM
For all Orders placed on the Website, the Customer has a right to file a claim within fourteen (14) days of delivery of the Product. It is the Customer's responsibility to check the apparent condition of the Products upon delivery. In the absence of any express reservations made upon delivery, the Products are deemed to conform to the Order.To exercise his right to make a claim, the Customer must send the Seller via the email address: contact@roomzerozero.com a declaration in which he expresses his reservations and claims, accompanied by the relevant supporting documents (receipt countersigned by the carrier, photographs, etc.).
Failure to comply with these formalities will render the Products compliant and free from any apparent defects, and no claim will be validly accepted by the Seller. The Company will repair, replace, or refund, as soon as possible and at its own expense, any Products delivered whose non-conformity or apparent defects have been duly proven by the Customer, under the conditions stipulated in Articles L. 217-3 et seq. of the French Consumer Code and those stipulated in these General Terms and Conditions of Sale, subject to the feasibility of repairing the Product or its availability in stock.
PERSONAL DATA
In accordance with Law 78-17 of January 6, 1978, as amended by Law No. 2018-493 of June 20, 2018, the personal data requested from the Customer is strictly necessary for processing their Order and issuing invoices. The personal data provided by the Customer will be collected, processed, and stored in accordance with the provisions of said law. This data may be shared with the Seller's partners responsible for fulfilling Orders. In accordance with the French Data Protection Act of 6 January 1978, reinforced and supplemented by the General Data Protection Regulation, known as "GDPR", which came into force on 25 May 2018, the Client has, at any time, the right to access, query, rectify, object to, limit, erase and port all of his personal data by writing, by email and providing proof of identity, to the following address contact@roomzerozero.com , indicating in the subject of the email "Personal data - first name last name".In the event of a dispute relating to data processing, the Client has the right to lodge a complaint with a supervisory authority.
TERMINATION
If the Customer fails to fulfill any of its obligations, the Seller may terminate the Order in question, in whole or in part, without prior notice. The Seller will inform the Customer as soon as possible.RESPONSIBILITY
The Seller shall not be held liable under any circumstances for the unavailability of the Site, whether temporary or permanent, and although the Seller will make every effort to ensure continuous service, interruptions may occur at any time. Furthermore, the Seller reserves the right to intentionally make the Site unavailable in order to perform any updates, improvements, or maintenance. Subject to the provisions relating to defective products, the Seller's liability is limited exclusively to compensation for direct personal injury and property damage, the existence and causal link of which are proven by the Customer. The Seller shall not be liable for any loss of profit, loss of business, business interruption, or loss of business opportunity if the Customer uses the ordered Products for commercial, professional, or resale purposes. In any event, the purchased Products must be installed and used in strict accordance with the user manual for the Product in question. The Seller shall not be held liable for any claim arising from improper use or installation of the Product.FORCE MAJEURE
According to Article 1218 of the French Civil Code, force majeure exists when an event beyond the debtor's control, which could not reasonably have been foreseen at the time the contract was entered into and whose effects cannot be avoided by appropriate measures, prevents the debtor from fulfilling their obligation. Such events include, but are not limited to, war, riots, insurrection, civil unrest, pandemics, strikes of any kind, and supply problems affecting the Seller. The Seller shall not be liable for any failure or delay in the performance of the Order if such failure or delay results from a case of force majeure.The Seller will inform the Customer within seven (7) days of the occurrence of the event. The Seller's obligations will be suspended for the duration of the force majeure event. If the event continues for more than thirty (30) days, either the Customer or the Seller may terminate the contract with immediate effect by notifying the other party in writing. In this case, the Seller will refund all amounts paid by the Customer for the terminated Order.
INTELLECTUAL PROPERTY
The brand, logo, and graphic design of this Website are registered trademarks with the INPI (French National Institute of Industrial Property) and are intellectual works protected by copyright, the exclusive property of the Seller. Any distribution, use, display, or reproduction, whether partial or complete, without the Seller's express authorization is strictly prohibited and will expose the offender to civil and criminal prosecution.The Seller owns all property rights to the Website and its components and holds all necessary licenses. The Seller owns all intellectual property rights and derivative rights to the concepts and editorial content used and/or disseminated on the Website. Generally, nothing in these Terms and Conditions shall be construed as expressly or implicitly granting the Customer any right whatsoever (under a license or otherwise) to the Seller's names, trademarks, acronyms, logos, and other distinctive signs, with the exception of rights held by the Seller's suppliers and potential partners in the visuals of their Products, and in their trademarks and logos displayed on the Website. Furthermore, the Seller retains ownership of all intellectual property rights to the photographs, presentations, drawings, and models created for the purpose of supplying the Products to the Customer. The Customer is therefore prohibited from reproducing or using these elements without the Seller's express, prior written authorization, which may be subject to a fee.
CONTACT
For any information relating to his Order, the Customer can contact the Seller by email: contact@roomzerozero.com .MEDIATION
In the event of a dispute, the Client, as a consumer, has the option, before any legal action, to resort to conventional mediation or any other alternative dispute resolution method under the conditions of Article L.211-3 of the Consumer Code.In accordance with Article 14 of Regulation (EC) No 524/2013 of the European Parliament, the European Commission provides consumers with an online dispute resolution platform, accessible via the following link:
http://ec.europa.eu/consumers/odr/ , in order to allow for the out-of-court settlement of contractual disputes relating to online purchases and services.
It is recalled for all practical purposes that recourse to mediation is only possible if the claim has not already been previously examined by a judge or another mediator and has already been the subject of an appeal to the Seller's after-sales service.
LANGUAGE – APPLICABLE LAW
These General Terms and Conditions are written in French. If they are translated into one or more foreign languages, only the French text shall prevail in the event of a dispute. These General Terms and Conditions and the transactions arising therefrom are governed by and subject to French law. In the event of failure of any attempt at mediation, all disputes arising from or related to this contract shall be adjudicated in accordance with French law and submitted to the jurisdiction of the Seller's registered office.DECLARATIONS
The Customer acknowledges having received the information and details required under Articles L.111-1 to L.111-7 of the Consumer Code, and in particular:the essential characteristics of the Product
the price of the Products
the date or timeframe within which the Company undertakes to deliver the Order
information relating to the identity of the Company (postal, telephone, and electronic contact details)
information relating to legal and contractual guarantees and how to implement them
information regarding the availability of spare parts
the possibility of resorting to conventional mediation in the event of a dispute
Information regarding the right of withdrawal (time limit, procedures for exercising this right).
