Terms of Sales

GENERAL PROVISIONS

These general terms and conditions of sale and use (hereinafter, the "GTC" or the "General Conditions") apply, without restriction or reservation, to any online order of products (hereinafter, the "Order"), placed with ROOMZEROZERO (hereinafter, the "Seller"), via its website (roomzerozero.com) (hereinafter, the "Website") by consumers (hereinafter, the "Consumer Client") or non-professionals (hereinafter, the "Non-Professional Client"). The Consumer Client and the Non-Professional Client collectively, regardless of their status as consumer or non-professional, constitute the "Client".

These GTC frame the conditions under which the Seller sells its products to Clients via its Website, including the conditions for Ordering, payment, delivery, and management of any returns of ordered products. The Seller invites the Client to read them carefully and regularly. The use of the distance selling process described in the GTC is reserved for adult, capable Clients acting on their own behalf. Each Client acknowledges fulfilling these conditions and indemnifies the Seller against any claim that may be addressed to it in this regard. Any Order placed implies full and unreserved acceptance of the prices and the General Conditions in their version in force at the time of the formation of the contract and an obligation to pay for the ordered products. These General Conditions prevail over the application of all other conditions. The Seller reserves the right to modify the General Conditions at any time and without prior notice. However, such modifications will not affect Orders placed before their publication, and only the General Conditions in their version in force at the time the Order was placed will apply to the Order. The General Conditions are accessible at any time on the Website and are systematically communicated to the Client upon request.

PRODUCTS

The products covered by these GTC are those listed on the Site and sold and shipped directly by the Seller (hereinafter the "Products"). The Products and their essential characteristics are described on the corresponding page within the Website. It is the Client's responsibility to take them into account before purchase. The Seller may modify the characteristics or assortment of the Products on the Website, as well as their presentation or packaging, at any time. These modifications do not apply to orders placed before they are put online, unless these changes are required by law. The images or photos of the Products presented on the Site are provided for illustrative purposes only. The Seller strives to present the most faithful images possible of the Products and their colors. However, the Products may differ slightly from these images. The sale operates within the limits of the Seller's available stock.

PRICE

The price indicated on the Product page corresponds to the price in euros, all taxes included (TTC), excluding shipping costs - unless otherwise stated - and takes into account applicable and current discounts on the day of the Order. The indicated price does not include delivery costs, which will be charged in addition. They will be calculated prior to placing the Order and detailed, along with VAT, in a summary before placing the Order. The payment requested from the Client corresponds to the total amount of the purchase, including VAT and delivery costs. Prices may be modified at any time without these changes affecting Orders already accepted by the Seller. Under no circumstances can a Client demand the application of reductions that are no longer in effect on the day of the Order. In the event that information on the price mentioned on the Website is manifestly incorrect and this error is known or, due to the obvious nature of the error, should have been known by the Client, the Seller reserves the right to update the Order with the correct price or to cancel the Order by simple notification and without additional cost or compensation due by the Seller other than the refund of the price paid by the Client for the concerned ordered Product.

ORDERS

Orders are placed by the Client directly on the Website based on the offers whose conditions are indicated on said Website. Offers are valid as long as they are visible on the Site, subject to Product availability as indicated. These offers, excluding promotional offers, may be modified at any time and without prior notice by the Seller. All promotional offers are subject to the specific duration conditions indicated on the Website. Promotional offers cannot be combined with other ongoing offers.

Placing an Order on the Website is conditional on the Client's free registration and the completion of the online payment process. Registration is automatically generated when an Order is placed or can be completed before the Order. The Client guarantees and declares on their honor that all information communicated on the Website, especially during registration, is accurate and compliant. They undertake to update their personal information from the dedicated page available on their account.

Every registered Client has a username and password. These are strictly personal and confidential and must under no circumstances be communicated to third parties, failing which the infringing Client's account may be deleted. Each registered Client is personally responsible for maintaining the confidentiality of their username and password. The Seller will under no circumstances be held responsible for the usurpation of a Client's identity. If a Client suspects fraud at any time, they must contact the Seller as soon as possible, so that the latter can take the necessary measures and regularize the situation. Each Client can only have one account on the Website.

In case of non-compliance with the GTC, particularly the creation of multiple accounts for a single person or the provision of false information, the Seller reserves the right to temporarily or permanently delete all accounts created by the infringing Client. The deletion of the account entails the definitive loss of all benefits acquired on the Website. However, any Order placed and invoiced on the Website before the account deletion will be executed under normal conditions. In case of account deletion by the Seller for breach of duties and obligations stated in the GTC, the infringing Client is formally prohibited from re-registering on the Website, through another email address or by an intermediary, without the express authorization of the Seller.
The Order process on the Website is as follows:

The Client browses the Website and selects Products by filling their cart. To do this, the Client must click on the chosen Product and on the "add to cart" icon. Adding the Product to the cart does not constitute a reservation of the Product.

When the Client wishes to place their Order, they click on the cart icon. The Client then has the option to check and modify the selected Products. In case of modification, the Client clicks on "update cart". They can also, at this stage, add a promotional code. The Client chooses the desired delivery type according to the available options depending on the destination of the Order. They can also calculate an estimate of delivery costs for signed delivery by clicking on "calculate shipping costs" and entering an address.

Once the Client has checked the contents of their cart and chosen a delivery method, they must click on "proceed to checkout". A summary page then opens, allowing modification of the chosen shipping method and offering again the entry of a promotional code. If the Client has such a code, they must enter it at this stage if they have not done so previously. The Client will not be able to request any credit or refund from the Seller if they have failed to mention the promotional code before proceeding to payment of their Order.

The summary page also indicates the total price of the Order, i.e., the price of the Product plus VAT and delivery costs; this is the price the Client will have to pay.

The Client must fill in their billing details. They enter the personal data necessary for placing the Order, namely: first name, last name, company name (optional), postal address (street number and name, postal code, city), phone number, and email address. If the delivery information is different from the billing information, the Client must indicate it. In this case, they must then enter: first name, last name, company name (optional), postal address (country/region, street number and name, city, postal code). It is possible to add notes on the Order.

The Client, after checking the Order summary and their personal data, must then read these General Conditions by clicking on the words "general conditions" displayed in blue above the "order" icon. The Client must read them and check the box "I have read and accept the general conditions".

In accordance with the provisions of article L 221-14 paragraph 2 of the Consumer Code, the Order summary clearly indicates to the Client the payment obligation resulting from the Order validation process by the mention "order with payment obligation". The Client then clicks on "Order".

The merchant server then displays all accepted payment methods. The Client can pay on the Website by credit card. They must then click on the credit card icons. The Client is then redirected to the secure payment server. They must enter their card number, expiration date, and visual cryptogram. After receiving the authorization response, their Order is confirmed and an Order number is assigned.

An email is then automatically sent to the Client's email address to summarize the content of their Order and communicate their Order number.

A sales contract is concluded between the Client and the Seller at the moment the Seller provides written confirmation to the Client of its acceptance of the Order and after full payment of the price by the Seller. The finalization of the Order implies acceptance of the General Conditions, the prices of the Products sold, as well as the delivery terms and deadlines indicated on the Site. The Seller cannot be held responsible for errors in the information entered by the Client, nor for their possible consequences in terms of delay or delivery error.

In accordance with the provisions of article L 121-11 of the Consumer Code, the Seller will be entitled to refuse any Order for legitimate reasons.

PAYMENT CONDITIONS

Unless otherwise stipulated, all sales are paid cash at the time the Order is placed. Depending on the nature or amount of the Order, the Seller remains free to require a deposit or full payment of the price when placing the Order or upon receipt of the invoice. Payment can be made by (i) credit card, via a secure connection, in one single payment.

The Client is debited for the total amount indicated on the Order summary. The Client guarantees the Seller that they are fully authorized to use the chosen payment method for the payment of their Order and that this payment method legally provides access to sufficient funds to cover all costs resulting from their Order on the Website. The Seller cannot be held responsible for any fraudulent use of the payment method used.

Online payment for Orders is made using a secure process in partnership with LCL. To guarantee the highest level of security for its Clients, the banking information entered on the Website is automatically encrypted during entry. No additional costs, exceeding the costs incurred by the Seller for using a payment method, may be charged to the Client. An invoice is issued by the Seller based on the data provided by the Client. It is sent electronically to the address provided during the Client's registration.

DELIVERY

The ordered Products are delivered against signature, to the address provided by the Client exclusively in the following geographical areas:

Metropolitan France including Corsica (excluding overseas departments and territories)
European Union
Switzerland

The delivery costs applied to the Order depend on the transportation costs specific to each delivery. Delivery consists of the transfer of physical possession or control of the Product to the Client. Except for special cases or unavailability of one or more Products, ordered Products will be delivered in a single shipment. The Seller undertakes to make every material and human effort to deliver the Products ordered by the Client as quickly as possible. These may vary depending on the Client's geographical area, the chosen delivery method, or the Product ordered.

In the event that the delivery deadline of ninety (90) days is exceeded, for any reason other than force majeure or the act of the Client, the sale may be cancelled at the written request of the Client under the conditions provided for in articles L. 216-6, L. 216-7 and L. 241-4 of the Consumer Code. The sums paid by the Client will then be reimbursed no later than fourteen (14) days following the date of cancellation of the contract, excluding any compensation or retention. In the event that delivery is impossible due to an error in the address indicated by the Client, the Seller will contact the Client as soon as possible to obtain a new delivery address. Any additional delivery costs will be borne by the Client.

Furthermore, the Seller's liability cannot be engaged for reasons related to exceeding delivery times:

during peak periods, such as year-end holiday periods
during periods of supplier closure (Christmas holidays, Easter holidays, and August)
for delays caused by force majeure as defined in Article 15 of the GTC

TRANSFER OF RISKS AND OWNERSHIP

The Seller retains ownership of the Products sold until full payment of the price by the Client, regardless of the delivery date of said products. It may therefore retake possession of said Products in case of non-payment.

The transfer of risks occurs when the Client takes physical possession of the Products, i.e., upon delivery or upon collection when the Client has chosen collection at the Seller's store.

CONSUMER'S RIGHT OF WITHDRAWAL

In accordance with the provisions of the Consumer Code, the Client has a period of fourteen (14) days from the day after receipt of the Product to exercise their right of withdrawal with the Seller, without having to justify their decision. The right of withdrawal does not apply to contracts mentioned in Article L 221-28 of the Consumer Code. If the Products of the same Order are delivered in several installments, the withdrawal period runs from the receipt of the last ordered Product.

To exercise this right of withdrawal, the Client must send a declaration in accordance with the model in the Appendix, to the following email address: contact@roomzerozero.com, indicating in the subject: "Withdrawal Request - Order #YourOrderNumber".

Products must be returned in their original packaging and new (unused) within fourteen (14) days from the date the Seller was notified of the decision to withdraw. In accordance with the provisions of Article L 221-23 of the Consumer Code, the Client's liability may be engaged in the event of depreciation of the Products resulting from handling other than that necessary to establish the nature, characteristics, and proper functioning of these Products. Damaged, soiled, incomplete, or unmarketable Products will not be accepted by the Seller.

Failure by the Client to return the Products within fourteen (14) days following communication of the decision to withdraw will result in the Order being deemed final and no refund will be possible, except in cases provided for in these GTC. In the event of a valid exercise of the right of withdrawal, the Seller undertakes to reimburse the entire Order (including delivery costs), with return costs remaining at the Client's expense.

To learn about the return procedures for ordered Products, the Client is invited to contact the Seller's after-sales service. The Client will be reimbursed for all fees paid for placing the Order within fourteen (14) days following the recovery of the returned Product(s) or the provision of proof of shipment of the Product by the Client. The reimbursement will be made by the same payment method used for the purchase. The burden of proving the effective exercise of the right of withdrawal rests with the Client.

RETURNS

You may return one or more items within 14 days of receipt, provided they are new and unused.

Return costs and risks remain the responsibility of the customer. Products must be returned via the carrier of your choice.

Return Procedure

Please follow the steps below for any return or exchange:

1. Send us an email (specifying the order and the products concerned) to the following address: contact@roomzerozero.com

2. Specify the reason for the return and indicate in the comments whether you would like a refund or an exchange.

3. We will send you a return voucher

4. Print the return voucher and insert it into your package with the invoice

5. Ship your package with a tracking service, within 10 working days after validation of your request

Refund

After receiving and checking the products (new, unused, in their original packaging), we will proceed with the refund via the payment method used at the time of purchase.

Important Conditions

• All returns must be validated by RoomZerozero

• Damaged, used, soiled, incomplete products or products without a return number will not be accepted or refunded.

• Only the amount of the returned products will be refunded (excluding shipping costs)

• In case of exchange, return and reshipment costs are at the customer's expense.

Non-compliant or defective products

If a product is defective or non-compliant, you have 1 month after delivery to contact us at: contact@roomzerozero.com

Please attach any relevant information (photos, description, etc.). After this period, no claim will be accepted.

If the non-conformity is confirmed, we will of course proceed with an exchange (subject to availability) or a refund.

LEGAL GUARANTEES

All Products sold on the Website are covered, by law, without additional payment and independently of the right of withdrawal, by (i) the two (2) year legal guarantee against conformity defects in accordance with the provisions of articles L 217-3 et seq. of the Consumer Code and by (ii) the legal guarantee against hidden defects in accordance with the provisions of articles 1641 et seq. of the Civil Code. -

(i) Legal guarantee of conformity

It is recalled that, within the framework of the legal guarantee of conformity and in case of delivery of a non-conforming Product, the Consumer Client:
benefits from a period of two (2) years from the delivery of the Product to take action against the Seller
can choose between repair or replacement of the ordered Product, subject to the cost conditions provided for by article L. 217-12 of the Consumer Code
is exempted from providing proof of the existence of the conformity defect of the Product during twelve (12) months following the delivery of the Product for used goods and during twenty-four (24) months for new goods.

The legal guarantee of conformity (article L.217-3 et seq. of the Consumer Code) applies
independently of any commercial guarantee that may cover the Product.

(ii) Guarantee against hidden defects

It is recalled that according to the provisions of articles 1641 et seq. of the Civil Code, when the Product presents a hidden defect at the time of purchase, the Client can choose between cancellation of the sale or a reduction in the selling price in accordance with article 1644 of the Civil Code. For this purpose, they can, in particular, return it and obtain a refund of the price by the Seller within a period of two (2) years from the discovery of the defect. In the event of a hidden defect in the Product, the Client is invited to contact the Seller's after-sales service to arrange for the return of said Product for examination by the Seller. If the hidden defect is proven, the Client may obtain a refund of the purchase price of the Product, or a partial refund if the Client wishes to keep the Product, in which case the Seller will return the Product at its expense to the Client.


The guarantee against hidden defects (articles 1641 and 1649 of the Civil Code) applies independently of any commercial guarantee that may cover the Product.

iii. Reimbursement and liability

Refunds for Products deemed non-conforming or defective will be made as soon as possible and no later than fourteen (14) days following the Seller's observation of the conformity defect or hidden defect. The refund will be made by the same payment method as that used for the purchase.

The Seller's liability cannot be engaged in case of misuse, negligence or lack of maintenance on the part of the Client, as in case of normal wear and tear of the Product, accident or force majeure in accordance with article 15 of the GTC.

Full text of relevant articles of the Consumer Code and the Civil Code

Article L 217-3 of the Consumer Code paragraphs 1 and 2: "The seller delivers goods that conform to the contract and to the criteria set out in article L. 217-5.

He is liable for conformity defects existing at the time of delivery of the goods within the meaning of article L. 216-1, which appear within two years of delivery."

Article L 217-4 of the Consumer Code: "The goods conform to the contract if they meet, in particular, where applicable, the following criteria:

1° It corresponds to the description, type, quantity and quality, particularly concerning functionality, compatibility, interoperability, or any other characteristic provided for in the contract.

2° It is fit for any special purpose sought by the consumer, brought to the attention of the seller at the latest at the time of conclusion of the contract and which the latter has accepted.

3° It is supplied with all accessories and installation instructions, to be provided in accordance with the contract.

4° It is updated in accordance with the contract." Article L 217-5 of the Consumer Code: "I.- In addition to the criteria of conformity to the contract, the goods conform if they meet the following criteria:

1° It is fit for the use ordinarily expected of goods of the same type, taking into account, where applicable, any provision of European Union law and national law as well as all technical standards or, in the absence of such technical standards, specific codes of conduct applicable to the sector concerned.

2° Where applicable, it possesses the qualities that the seller presented to the consumer in the form of a sample or model, before the conclusion of the contract.

3° Where applicable, the digital elements it contains are supplied according to the most recent version available at the time of the conclusion of the contract, unless the parties agree otherwise.

4° Where applicable, it is supplied with all accessories, including packaging, and installation instructions that the consumer can legitimately expect.

5° Where applicable, it is supplied with updates that the consumer can legitimately expect, in accordance with the provisions of article L. 217-19.

6° It corresponds to the quantity, quality and other characteristics, including in terms of durability, functionality, compatibility and security, that the consumer can legitimately expect for goods of the same type, taking into account the nature of the goods as well as public statements made by the seller, by any person upstream in the chain of transactions, or by a person acting on their behalf, including in advertising or on labelling.

II.- However, the seller is not bound by any public statements mentioned in the preceding paragraph if he demonstrates: 1° That he did not know them and was not legitimately able to know them.

2° That at the time of the conclusion of the contract, the public statements had been rectified under conditions comparable to the initial statements or

3° That the public statements could not have influenced the purchasing decision.

III.- The consumer cannot dispute conformity by invoking a defect concerning one or more specific characteristics of the goods, of which he was specifically informed that they

deviated from the conformity criteria set out in this article, a deviation to which he expressly and separately consented when concluding the contract."

Article L 217-7 of the Consumer Code paragraphs 1 and 2: "Conformity defects that appear within twenty-four months from the delivery of the goods, including goods with digital elements, are presumed, unless proven otherwise, to have existed at the time of delivery, unless this presumption is incompatible with the nature of the goods or the defect invoked.

For used goods, this period is set at twelve months."

Article L 217-8 of the Consumer Code: "In case of a conformity defect, the consumer has the right to have the goods brought into conformity by repair or replacement or, failing that, to a price reduction or termination of the contract, under the conditions set out in this subsection.

The consumer also has the right to suspend payment of all or part of the price or the delivery of the benefit provided for in the contract until the seller has fulfilled his obligations under this chapter, under the conditions of articles 1219 and 1220 of the Civil Code. The provisions of this chapter are without prejudice to the allocation of damages and interests."

Article L 217-12 of the Consumer Code: "The seller may not proceed according to the consumer's choice if the requested conformity is impossible or entails disproportionate costs, particularly in view of:

1° The value the goods would have had in the absence of a conformity defect.

2° The importance of the conformity defect and

3° The possible option of choosing

the other choice without major inconvenience for the consumer.

The seller may refuse to bring the goods into conformity if this is impossible or entails disproportionate costs, particularly in view of 1° and 2°.

When these conditions are not met, the consumer may, after formal notice, pursue specific performance of the solution initially requested, in accordance with articles 1221 et seq. of the Civil Code.

Any refusal by the seller to proceed according to the consumer's choice or to bring the goods into conformity must be justified in writing or on a durable medium."

Article L 217-13 of the Consumer Code: "Any goods repaired under the legal guarantee of conformity benefit from a six-month extension of this guarantee.

Once the consumer chooses repair but it is not carried out by the seller, conformity by replacement of the goods starts a new period of legal guarantee of conformity for the replaced goods, to the benefit of the consumer. This provision applies from the day the replacement goods are delivered to the consumer."

Article 1641 of the Civil Code: "The seller is bound by the warranty against hidden defects of the sold item which render it unfit for the use for which it was intended, or which so diminish this use that the buyer would not have acquired it, or would have given a lesser price for it, had he known of them."

Article 1644 of the Civil Code: "In the cases of articles 1641 and 1643, the buyer has the choice to return the item and have the price reimbursed, or to keep the item and have a part of the price reimbursed."

Article 1648 paragraph 1 of the Civil Code: "The action resulting from redhibitory vices must be brought by the acquirer within two years from the discovery of the vice."

COMPLAINT

For all Orders placed on the Website, the Client has a right to complain within fourteen (14) days from the delivery of the Product. It is their responsibility to check the apparent condition of the Products upon delivery. In the absence of expressly made reservations upon delivery, the Products are deemed compliant with the Order.

To exercise their right to complain, the Client must send the Seller, via the email address: contact@roomzerozero.com, a declaration in which they express their reservations and complaints, accompanied by the relevant supporting documents (delivery note countersigned by the carrier, photographs...).

Failure to comply with these formalities will result in the Products being deemed compliant, free from any apparent defect, and no complaint can be validly accepted by the Seller. The Company will repair, replace or refund, as soon as possible and at its own expense, the delivered Products whose conformity defects or apparent defects have been duly proven by the Client, under the conditions provided for in articles L. 217-3 et seq. of the Consumer Code and those provided for in these GTC, subject to the material possibility of repairing the Product or its availability in stock.

PERSONAL DATA

In accordance with Law 78-17 of January 6, 1978, as amended by Law No. 2018-493 of June 20, 2018, the personal data requested from the Client are strictly necessary for processing their Order and issuing invoices. Personal data provided by the Client will be collected, processed, and stored in accordance with the provisions of said law. This data may be communicated to any partners of the Seller responsible for executing the Orders. In accordance with the Data Protection Act of January 6, 1978, reinforced and supplemented by the General Data Protection Regulation, known as "GDPR", which came into force on May 25, 2018, the Client has, at any time, a right of access, inquiry, rectification, opposition, limitation, erasure and portability of all their personal data by writing, by email and proving their identity, to the following address contact@roomzerozero.com indicating in the subject of the email "Personal data - first name last name".

In case of a dispute concerning data processing, the Client has the right to file a complaint with a supervisory authority.

TERMINATION

In case of non-compliance by the Client with any of their obligations, the Seller may terminate the Order concerned, in whole or in part, automatically and without notice. The Seller will inform the Client as soon as possible.

LIABILITY

The Seller cannot under any circumstances be held responsible for the unavailability, whether temporary or permanent, of the Site, and although it makes every effort to ensure continuous service, it may be interrupted at any time. Furthermore, the Seller reserves the right, by a voluntary act, to make the Site unavailable in order to carry out any update, improvement or maintenance operation. Subject to the provisions relating to defective products, the Seller's liability is exclusively limited to the repair of direct bodily and material damages for which proof of existence and causal link is provided by the Client. The Seller's liability cannot be engaged for any loss of profit, loss of business, business interruption or loss of commercial opportunity if the Client uses the ordered Products for commercial, professional or resale purposes. In any event, the purchased Products must be installed and used in strict compliance with the user manual of the Product concerned. The Seller cannot be held responsible in case of a claim resulting from improper use or installation of the Product.

FORCE MAJEURE

According to the provisions of article 1218 of the Civil Code, force majeure exists when an event beyond the control of the debtor, which could not reasonably have been foreseen at the time of the conclusion of the contract and whose effects cannot be avoided by appropriate measures, prevents the debtor from performing their obligation. This includes, but is not limited to, war, riots, insurrection, social unrest, pandemics, strikes of any kind, and supply problems for the Seller. The Seller's liability cannot be engaged for any default or delay in the execution of the Order if said default or delay results from a case of force majeure.

The Seller will inform the Client within seven (7) days of the occurrence of the event. The Seller's obligations will be suspended for the duration of the force majeure event. If the event continues for a period exceeding thirty (30) days, the Client or the Seller will have the right to terminate the contract with immediate effect by notifying the other party in writing. In this case, the Seller will refund all amounts paid by the Client for the terminated Order.

INTELLECTUAL PROPERTY

The brand, logo, and graphic charter of this Website are trademarks registered with the INPI and intellectual works protected by copyright, the ownership of which belongs exclusively to the Seller. Any dissemination, exploitation, representation, reproduction, whether partial or complete, without the express authorization of the Seller is strictly prohibited and will expose the offender to civil and criminal proceedings.

The Seller holds all property rights attached to the Website and its components and has the required licenses. It holds all intellectual property rights and related rights attached to the concepts and editorial content used and/or disseminated on the Site. In general, no provision of these GTC can be interpreted as conferring on the Client, expressly or implicitly, any right (under a license or by any other means) to the names, brands, acronyms, logos and other distinctive signs of the Seller, with the exception of the rights held by the Seller's suppliers and potential partners on the visuals of their Products, on their brands and logos presented on the Site. Furthermore, the Seller remains the owner of all intellectual property rights on the photographs, presentations, designs and models created for the supply of Products to the Client. The Client is therefore prohibited from any reproduction or exploitation of these elements without the express, written and prior authorization of the Seller, who may condition it on financial consideration.

CONTACT

For any information related to their Order, the Client can contact the Seller by email: contact@roomzerozero.com.

MEDIATION

In the event of a dispute, the Client, as a consumer, has the possibility, before any legal action, of resorting to a conventional mediation procedure or to any other alternative dispute resolution method under the conditions of article L.211-3 of the Consumer Code.

In accordance with Article 14 of Regulation No 524/2013 of the European Parliament, the European Commission provides consumers with an online dispute resolution platform, accessible via the following link:

http://ec.europa.eu/consumers/odr/, to allow out-of-court resolution of contractual disputes relating to online purchases and services.

It is recalled for all intents and purposes that recourse to mediation is only possible if the complaint has not already been previously examined by a judge or another mediator and has already been submitted to the Seller's after-sales service.

LANGUAGE – APPLICABLE LAW

These GTC are written in French. In the event that they are translated into one or more foreign languages, only the French text shall prevail in the event of a dispute. The General Conditions and the operations resulting therefrom are governed by and subject to French law. In case of failure of any mediation attempt, all disputes arising from or in connection with the contract will be judged in accordance with French law and submitted to the jurisdiction of the Seller's registered office.

DECLARATIONS

The Client acknowledges having been informed of the information and details provided for in articles L.111-1 to L.111-7 of the Consumer Code, and in particular:

the essential characteristics of the Product
the price of the Products
the date or deadline by which the Company undertakes to deliver the Order
information relating to the Company's identity (postal, telephone, electronic contact details)
information relating to legal and contractual guarantees and their implementation procedures
information relating to the availability of spare parts
the possibility of resorting to conventional mediation in case of dispute
information relating to the right of withdrawal (period, exercise modalities).